Insurance Reports (Assessments & Quotes)
Have you dropped, damaged, or smashed your laptop?
Have you spilt liquid such as wine, coffee/tea, or even soup etc over your laptop keyboard?
Have you had your computer stolen?
Don't worry about it, if you have household contents insurance, and/or business asset insurance, it should be fine. You might have an excess to pay, but we'll handle the rest.
Key Points:
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We handle everything. Once you have a claim number, we handle the rest. Drop in your machine (and/or details) for assessment - then collect the replacement/repaired machine once ready with your data on it (if possible).
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Assessment/quote charges normally covered by insurance company. We will ask for up front payment for the diagnosis and report fee, but when your insurance covers this (assuming they will), any payment you have made will offset against your excess (if any), and/or offset any data transfer costs that your insurance may not cover.
- Upgrade options may be available. Your insurance company may only pay for a basic model, but we may be able to upgrade this for you and you pay the difference (if allowed).
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Apple Authorised. We are an Apple Authorised Service Provider, so any Apple repairs with be fully compliant with Apple terms and conditions, including any warranty (where relevant), and you will have the satisfaction that all parts will be genuine, and that all will be installed/repaired by Apple certified technicians. Likewise if your insurance company chooses to replace your Apple, being an Authorised Reseller we will replace your machine with a genuine Apple certified product with a legitimate global Apple warranty.
We deal with most insurance companies including:
- AMI Insurance
- State Insurance (on behalf of IAG New Zealand Limited)
- NZI Insurance (on behalf of IAG New Zealand Limited)
- IAG New Zealand Limited
- AA Insurance
- SIS Insurance
- Lumley Insurance
- Westpac Insurance (generally using Lumley Insurance)
- Vero Insurance
There's no need to book your machine in, just bring in your claim number with the damaged computer(s) and/or the details of the stolen computer(s) and we'll book the job in-store for you.
DAMAGED PROCESS
Our charges are normally covered by your insurance company, all you need to do is give us your claim number, and bring in the damaged machine for us to assess. We normally get you to pay the charges up front (which offsets against your excess if you have any), and the balance will be covered by the insurance company.
- Diagnosis/Analysis and testing of the damaged equipment
- Preparation of Insurance Report & Quote (on repair and/or replacement), and administration and handling of the claim with your insurance company
We must quote on a repair price, and we generally quote on a replacement machine also, and your insurance company will choose. If the value of the repair is lower, your insurance company will generally choose to proceed with a repair (depending on your policy, and taking into account warranty on repair parts etc). On many occasions, the repair of the machine tends to exceed a replacement, on which occasions the insurance company generally would replace your machine with the most similar model now available.
The broken/damaged machine will be written off and returned to the insurance company, and/or recycled/disposed of.
If we are replacing your machine, depending on the hard drive condition, we can generally move over your existing data to your replacement machine. Sometimes your insurance company will cover these charges (especially if you have business insurance), but generally this will be a charge you will need to cover separately.
You may be able to upgrade the machine from the one we quote your insurance company on, and pay the difference. People often prefer this, as the options the insurance company provides are normally very basic. We offset the value the insurance company is paying from your ideal machine, and you top up the difference. This can be a huge advantage to you if we are handling your claim, as your insurance company may try to steer you to a direct replacement that they can get cheaply. Normally you do not have to accept this.
We handle all times of damage, from power surges and power spikes, to dropped or smashed, through to fire and smoke damage. We've recovered data from a molten plastic desktop PC before and replaced under our clients insurance.
STOLEN PROCESS
As we have no machine to assess for stolen goods, we generally need details about the machine, including serial number if possible, and ideally a purchase receipt of proof.
From this, we can prepare either a value of the machine at the time if was stolen, or the closest current model to match it (depending on your policy).
Again, the insurance company normally covers our charges, but we may ask you to pay them in advance.
- Assessment of current/new value of stolen equipment
- $21.30+GST ($24.50) * we sometimes waive this charge if easy
- Preparation of Insurance Report & Quote, and administration and handling of the claim with your insurance company
